Return & Refund Policy

Return & Refund Policy

At BIGMARTzone, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

  1. B2B (Wholesale/Bulk Orders)

Since B2B orders are placed in large quantities, buyers are strongly advised to check and approve the product sample before placing a bulk order.

B2B Return Policy

  • Buyers should inspect and approve the product sample before confirming a bulk order.
  • Once the sample is approved and the bulk order is confirmed, returns or refunds will not be accepted due to change of mind, color preference, design preference, or any other personal reason.
  • Returns will only be considered if the wrong product has been supplied or the product is damaged during transit, subject to verification.
  1. Retail Orders

Retail customers may request a return only if the following conditions are met:

  • An unboxing video must be recorded from the moment the sealed package is opened.
  • The return request must be submitted within 24 hours of delivery.
  • Claims without a complete unboxing video may not be accepted.
  1. Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.
  • All original packaging, labels, accessories, and invoices must be included.
  • The returned product must be the same product that was delivered by BIGMARTzone.

If, upon inspection, it is found that:

  • A different product has been returned,
  • Parts or accessories are missing,
  • The product has been damaged due to misuse,
  • Or any other item has been placed inside the package,

the return request will be rejected, and no refund will be issued.

  1. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged or incorrectly supplied:

  • Bulk (B2B) orders after sample approval
  • Used products
  • Products damaged by customer misuse
  • Customized or made-to-order products
  • Clearance or final sale items
  1. Refund Process

If a return is approved:

  • The product will first undergo a quality inspection.
  • Once approved, the refund will be processed to the original payment method or bank account, as applicable.
  • Refund processing may take 5–10 business days after approval.
  1. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), BIGMARTzone will guide the customer through the return process.

For other approved returns, return shipping charges may be borne by the customer, unless otherwise agreed.

  1. Contact Us

If you have any questions regarding Returns or Refunds, please contact us:

BIGMARTzone

🌐 Website: www.bigmartzone.com

📧 Email: support@bigmartzone.com

📞 Phone: +91-7838128850

Important Notice

  • ✅ B2B buyers must approve the product sample before placing a bulk order.
  • ✅ Retail return requests require a clear, continuous unboxing video.
  • ✅ Return requests must be raised within 24 hours of delivery.
  • ✅ Only the original product sent by BIGMARTzone should be returned.
  • ❌ If any different product or material is returned, the request will be rejected and no refund will be provided.
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